pokeDATA
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Return & Refund PolicyIf something goes wrong with an order, we’ll help make it right. Returns and refunds are available for the situations below.When returns or refunds applyYou may request a return or refund if:
  • the item never arrives
  • the item arrives damaged
  • you receive the wrong item
  • part of the order is missing
  • the item is materially different from the listing
  • the item appears inauthentic or counterfeit
Time windowContact us within 30 calendar days of delivery, or within 30 calendar days of the estimated delivery date if the order never arrived.What to include in your requestEmail [email protected] with:
  • your order number
  • a short description of the issue
  • photos of the item and packaging (when applicable)
Return shippingFor approved returns, PokeDATA will review the order and provide next steps for returning the item when a return is required.Altered or tampered itemsReturns may be denied if the item is returned in a different condition than it was sold, including opened sealed products or cracked slabs.Authenticity claimsIf an item is confirmed to be inauthentic, the buyer will be refunded and the seller may face marketplace account restrictions until support reviews the account.Last updated: September 14, 2026
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